UK 35872-5603-R-554619+44 20 3170 4247
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Get Mrpunter Casino help

Contact Mrpunter Casino support now

Our team takes live chat, e-mail and calls around the clock, every day of the year, and most questions get an answer inside five minutes.

Get help now 18+ only, new players
Paid out today
366,976 £
4,881 Players in lobby
UK Gambling Commission 35872-5603-R-554619
Average withdrawal time 11 minutes
TLS 1.3 encryption, eCOGRA certified
Pick a channel

Chat first, call second, e-mail for the paper trail

You will know which of our three contact routes suits your question, and how long each one takes.

Stuck right now
Best when you are stuck mid-game or mid-payment and want it sorted live: a chat agent replies in about two minutes, whatever the hour.
Start chat
Mrpunter Casino e-mail
Best for documents, statements and anything you want in writing: send it to [email protected] and expect a reply in roughly four hours.
Write to us
Call us
Best when talking it through beats typing: call +44 20 3170 4247 (GMT) and a person usually picks up within five minutes.
Call support
UK essentials

Can United Kingdom players reach support locally?

This block settles the local picture for you: the number, the clock, the languages and who watches over us.

Reach us

UK phone+44 20 3170 4247
Our clockGMT
LanguagesEnglish, German, Finnish
UK inbox[email protected]

Who supervises

RegulatorUK Gambling Commission, 35872-5603-R-554619

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

A first reply that solves it

Keep these within reach and the first reply usually ends the conversation.

  • The e-mail address on your account
  • Payment method used and last four digits
  • Transaction reference from your receipt
  • A screenshot of the error
  • Which device and browser you used
Direct routing

You know which desk answers your question

Once you have read this, one address matches your question and nothing sits unread.

Account matters

General support[email protected]
Document checks (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]
Still not resolved

Your complaint ends with a written answer

Worries about being ignored after a refusal are answered by a route that leaves a written trail.

Message and evidence
One message to [email protected] with your account e-mail, the date and the fix you want gets logged, and support replies with a case number.
A reference you can quote
Keep the reference you are given and note the date. A reply lands within four hours, and the reference lets any colleague pick the case up later.
Ask for a second reader
If the answer misses the point, ask for a manager to look again. That review is handled in writing, and you get the reasons behind the final decision.
After our final word
Once our final reply is with you, the UK Gambling Commission can take it further. Give them the reference and the reply so the trail is complete.

Where can I get help with a gambling problem?

Gambling can get difficult, and plenty of United Kingdom players have found real relief talking to groups that sit entirely apart from any casino. GamCare, BeGambleAware and GAMSTOP all offer free support, and none of them answers to us.

GamCare. Trained advisers talk through what is happening and can arrange counselling near you.

BeGambleAware. Self-help tools, advice and a friendly ear help you understand your own play.

GAMSTOP. One block registration stops you gambling with every licensed operator in the country.

Full article
Checking us out

Mrpunter Casino Ltd trades from Birmingham

Everything a bank, a spouse or a sceptical friend might ask about who holds the licence sits here.

The company

Legal nameMrpunter Casino Ltd
Company numberCompany No. 58171312 (United Kingdom)
Registered addressVictoria Road, Birmingham

The licence

RegulatorUK Gambling Commission
Licence number35872-5603-R-554619

Written contact

Support e-mail[email protected]
Skip The Wait

Got A Support Question About Your Account?

You will have settled the common support questions without waiting on a reply.

accountHow do I close my Mrpunter Casino account?+
Reach out through live chat and ask the team to close your account for you. Any remaining balance is returned to your payment method once the request is confirmed. If you would rather pause play without closing it, deposit limits and timeouts are quicker to set.
accountWhere do I go if support does not resolve my issue?+
Raise the matter with the support team first so they can review what happened. If their reply leaves you unsatisfied, you can take your complaint to the UK Gambling Commission, which licenses this site. Keep any chat transcripts or e-mails as evidence.
accountWhat if I need help late at night or on a Sunday?+
Support runs around the clock, so nights, weekends and bank holidays are all covered. A live chat reply usually lands within two minutes, phone within five and e-mail within four hours. Whatever the hour, a person is there on GMT.
accountHow long does account verification take here?+
Once you send your documents, checks normally wrap up in about thirty-seven hours. Photo ID, proof of address and a card image are what the team asks for. Getting clean, readable copies in early keeps the wait short.
accountWhat happens when someone needs to verify my identity?+
Support will confirm a few details like your name, date of birth and registered e-mail to locate your account. A password is never requested, so anyone asking for one is not the real team. This keeps your login safe while they help.
accountWhen can I get help in German or Finnish?+
Chat and e-mail answers come back in English, German and Finnish. When you start a conversation, mention your preferred language and the team routes you to the right agent. Speaking your own language makes sorting a problem much faster.
Know when to call

A reply at whatever hour you write

Read this when a payment has stalled and you want to know how long to hold on.

Live chat

Chat hoursAvailable around the clock
First chat replyTwo minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail replyFour hours

Phone

Phone number+44 20 3170 4247
Phone waitFive minutes

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