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Why does Mrpunter Casino ask me for KYC documents?

The UK Gambling Commission licence requires us to confirm who you are, and checks usually finish within 37 hours.

Start verification

UK Gambling Commission 35872-5603-R-554619

No surprises left

What should I know before I upload anything?

These six lines settle who reviews you, which rules apply, and who to ask.

Who checks

Mrpunter Casino Ltd

Licence held

UK Gambling Commission, 35872-5603-R-554619

Review time

37 hours

Mandatory

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Your checklist

Four moves from upload to approval

Once you finish these four moves, your file will be complete and ready for review.

What is still missing?

Open the verification area of your account and note which document the team is waiting for. Sending everything at once keeps your file moving.

Sharp edges, no glare

Photograph your photo ID on a plain surface with every corner inside the frame. Glare and cropped edges are the usual reasons a good document gets sent back.

How much card do I show?

Show a payment card image with the middle digits covered, leaving your name and the first and last four visible. The team matches it to the deposit method on your account.

Check your inbox

Now wait: a complete file is usually settled within 37 hours. Keep an eye on your inbox and on the verification page, since a missing page restarts the clock.

Nothing rejected

Papers that pass the first time

This block settles which copy goes where, so nothing comes back to you.

Photo ID

ConfirmsYour name and date of birth

Must showAll four corners, in date

Proof of address

ConfirmsWhere you live now

Must showName, address, issued recently

Payment card image

ConfirmsThe card you paid with

Must showName, first and last four digits

What made my document come back?

Do my details have to match? A middle name spelled differently, an old address or a maiden name on the bill will fail, because the checker compares every line against your Mrpunter Casino profile. Correct the profile first, then re-upload Use the name exactly as on your ID

Files that look altered get refused. A screenshot with blacked-out corners or a folded edge tells us nothing certain, so the file is rejected rather than risk a mistaken identity match. Upload the original file from your camera roll Keep all four corners in the frame

Old ID that no longer runs. An expired passport or a licence past renewal is refused outright, since only valid identity documents can be accepted under our licence. Send a document valid for today Photograph the renewal page too

When the money question arrives

Our UK Gambling Commission licence, number 35872-5603-R-554619, obliges us to know where money staked with us comes from. Expect this as routine housekeeping: nothing has been alleged against you, and the same request reaches players whose accounts look spotless.

Any one of these can be enough, and we tell you which before you send it.

Recent payslips from your employer
Bank statements for a short period
Tax return or self-assessment summary
Notice of your pension or benefit award
Written sale record for a large asset

Four such moments

Your account, flagged for a routine look

Knowing these four moments lets you keep the papers ready instead of hunting for them at the till.

Asking to bet bigger? Send ID first

Wagering more than usual is a responsible gambling signal, so identity and income papers may be requested before the higher figure takes effect.

The certainty of a clean file

Mismatched details flag the account for a closer look, and a photo ID plus proof of address settles the discrepancy quickly.

Age doubts, cleared once

Where age is in doubt, we ask for a photo ID with you holding it, sometimes with a selfie, before the account can continue.

Before your first payout

Our licence requires a completed check no later than before the first withdrawal, so identity, address and card proof are taken then.

No surprises here

Read these before you send anything

Our team in Birmingham answers these same questions every day, so we put them here in plain words.

My surname changed after I married, will the check fail?+

Not if the details on your account match the document you send. Send the passport or driving licence that shows your current name, and add a short note about the change when you reply to the verification e-mail. We will update the account and finish the check.

Can the casino ask me for documents before I cash out?+

Yes, when your account is selected, we may ask at registration or after your first deposit. Waiting until your first withdrawal is the latest point our licence permits, so an early request simply means your payout will not be held up later.

How long does the Mrpunter Casino check take once I send everything?+

Our usual turnaround is 37 hours. Clear, complete files often clear much sooner, while a blurred card or an outdated address proof sends the review back to the queue. You will hear from us at the address linked to your account either way.

Which gambling commission oversees this site and what is its number?+

We hold licence 35872-5603-R-554619 from the UK Gambling Commission. That licence is why the identity and AML checks exist in the first place, and why we cannot skip them whatever the size of your balance.

Are my documents safe once I upload them to Mrpunter Casino?+

Files travel to us through TLS 1.3 encryption and are handled only by the staff who review accounts. While you are logged in, your own screens protect the pictures from anyone else using your device. Our full handling details sit in the privacy notice linked in the footer.

What makes you ask me about the source of funds?+

Money laundering rules that come with our licence require us to understand where a player's stake comes from, and your account has been picked for that routine review. It is not a suspicion and not a penalty. A payslip or a bank statement is usually enough.